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Refund & Returns Policy
At ambaslife farm, we are committed to ensuring your complete satisfaction with your purchase. We understand that purchasing farm animals is an important decision, and we take great care to provide healthy, well-cared-for animals. However, in the unlikely event that there is an issue with your order, we offer a clear and fair Refund & Returns Policy.
Our Commitment to Animal Health
All animals sold through our website are health-checked before shipping and come with a health guarantee. We are dedicated to ensuring the animals you receive are in the best possible condition when they arrive at your farm or homestead. However, if an issue arises, we are here to help you.
Returns Process
Due to the nature of live animal sales, we cannot accept general returns once animals have been shipped. However, we do offer specific conditions under which returns may be accepted.
Eligible Returns:
Health Issues Upon Arrival: If you receive an animal that appears to be in poor health or not as described, please notify us immediately (within 24 hours of delivery). We may request photos or further details and will work with you to resolve the issue.
Incorrect Animal: In the rare event that you receive an animal that was not the breed or species you ordered, we will arrange for a return and send you the correct animal at no additional cost.
How to Initiate a Return:
Contact Us: Reach out to our customer service team at info@ambaslifefarm.com within 24 hours of receiving the animal.
Provide Documentation: We may ask for photos or other documentation to assess the condition of the animal.
Return Process: If the return is eligible, we will guide you through the return process, which may include packaging the animal safely for transport back to us.
Refunds Process
Refund Eligibility:
Health Guarantee Claims: If an animal arrives in poor health or there is a significant issue with its well-being, we will offer a full refund or an exchange for a healthy animal.
Incorrect Shipment: If we ship you the wrong animal, we will provide a full refund or send the correct animal at no extra charge.
Refund Process:
Once the returned animal is inspected and verified, we will process your refund. Refunds will be issued using the same payment method as the original purchase and may take up to 7-10 business days to appear in your account.
Non-Returnable Animals
For animal health and safety reasons, animals that have been handled or have been in your care for more than 24 hours are not eligible for return. We encourage you to carefully consider your purchase before placing an order.
Shipping Costs
Return Shipping: If a return is necessary due to an issue on our part (e.g., incorrect animal or health-related concerns), we will cover the return shipping cost.
Non-Defective Returns: If the return is not due to an error on our part, you will be responsible for any return shipping charges.
Why Choose Us?
Animal Welfare: Our top priority is the well-being of the animals we sell. We take every step to ensure they are healthy and ready for their new home.
Customer Satisfaction: We want you to be completely happy with your purchase, and we’ll do everything we can to resolve any issues.
Clear Policies: We believe in transparency and fairness when it comes to returns and refunds.
If you have any questions or need assistance with your order, please contact us. We are here to help and ensure that your experience with BuyFarmAnimalsAUS.com is a positive one.